Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
No. Mystery Scoop is a fixed-price physical retail product. Each gem corresponds to a predefined physical item, and all items are shipped.
Yes. Every order contains physical items based on the gem selection.
To place an order, simply browse our website, select your desired items, and proceed to the checkout page. Follow the prompts to provide your shipping and payment information, and your order will be processed.
We accept various payment methods, including credit/debit cards and Klarna. At checkout, you will have the option to choose your preferred payment method.
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days, and delivery can take anywhere from 3-10 business days. You will receive a tracking number from Posti once your order has been shipped.
No. Items are determined by the gem mix in the scoop.
No. All items are physical products.